PRODUCTS

Voinko esittää tuotetoiveen?

Otamme mielellämme vastaan tuotetoiveita. Otamme uusia tuotteita valikoimiin mahdollisuuksien mukaan. Lähetä toiveesi: asiakaspalvelu@bio365.fi

Where do your products come from?

Our products come from suppliers and manufacturers located in EU countries. All organic products have EU organic production certification.

Can products be used if the best before date has passed?

Best before date indicates the product's
minimum shelf life. The best before date is not used for highly perishable products, and for example dried products, such as flakes
and porridges, remain edible for months after the best before date if stored properly.

The usability of the product can be assessed sensorially after the best before date has passed.

We do not sell products with an expiration date. This marking is typically found on highly perishable animal-based products.

Order and delivery

Voinko muuttaa tilaukseni tietoja?

Tilauksen tietoja voi muuttaa mikäli emme ole ehtineet käsitellä tilaustasi. Ota mahdollisimman pian yhteyttä asiakaspalveluumme: asiakaspalvelu@bio365.fi

When can my order be picked up?

Our delivery time is 1-3 business days. We process orders in the order they are received, usually within one business day. Orders received by 2 PM on business days are processed by Posti on the same day.

How much are the shipping costs?

You can see the shipping costs of your order at checkout before confirming the order.

Delivery to Finland:

  • Posti Parcel Machine or pickup from your chosen parcel machine point €3.90 including VAT 24%, and orders over €80 are free of shipping charges.
  • The price for home delivery is €9.90.

Deliveries to other countries:

Baltics (Estonia, Latvia, Lithuania)

  • Standard delivery €4.90
  • Free delivery for orders over €100

Sweden

  • Standard delivery €5.90
  • Free delivery for orders over €100

Netherlands, Germany, Belgium, Denmark

  • Standard delivery €8.90
  • Free delivery for orders over €120

Can I choose home delivery?

Yes, you can. We have added home delivery to our delivery options. You can choose it as a delivery method for a fixed price of €9.90. Please note that home delivery applies only to orders within Finland.

Where are the products shipped from?

Products are delivered to customers directly from our own Tampere warehouse.

In addition, we have a comprehensive selection of central warehouse products at our European warehouse.

Missä keskusvarastonne sijaitsee?

Käytämme isoa Keski-Eurooppalaista tukkuria, joka sijaitsee EU-alueella. Näin ollen varastointia ja tuotteiden käsittelyä koskee EU-lainsäädäntö ja -valvonta. Tuotteiden varastointi ja käsittely tapahtuu aina valvotuissa olosuhteissa.

Jos tilaan keskusvarastotuotteen, asioinko ulkomaisen toimijan kanssa?

Et koskaan. Olemme 100% suomalainen perheyritys ja sinulle toimitus saapuu aina Tampereen toimipisteeltämme huolimatta siitä missä tuotteen varastopaikka sijaitsee.

Vastaamme maahantuojana toimituksesta ja kokonaisvaltaisesta asiakaspalvelusta.

Do you deliver products to other countries?

Yes! You can currently place an order from our online store to Germany, Sweden, the Baltic countries (Estonia, Latvia, Lithuania), the Netherlands, Belgium, and Denmark.

Voinko noutaa tilaukseni Tampereelta varastoltanne?

Tätä on toivottu ja saamme tähän lähitulevaisuudessa mahdollisuuden. Pysy kuulolla!

Customer service

How can I reach you?

You can best reach us by email at asiakaspalvelu@bio365.fi

I am an influencer. Can we collaborate?

Absolutely! We are happy to hear ideas and suggestions. If you wish, you can register for the affiliate program with our partner Daisycon. Read more here.

Do you have a loyalty program?

We have a rewards program where you collect points. With points, you can redeem euro or percentage discounts on your orders.

You can register for the rewards program from the "Rewards Program" section at the bottom left of our page.